FAQs

   
Let us help answer your questions!

Let us help answer your questions! Here is a list of our most frequently asked ones. If you do not see your question listed, please feel free to send it to us using our contact form and a Ziggi’s team member will follow up with you shortly.

Rewards Program

To create a Ziggi’s Rewards account, visit ziggiscoffee.com/rewards/. From there, you can create an online account or download the Ziggi’s Coffee Mobile App and create an account within the app.  

No, you are able to register for the Ziggi’s Rewards program without the app and earn points on your purchase in store by inputting your phone number or your email address associated with your Ziggi’s Rewards account.  

To review your rewards balance, login into your online account at ziggiscoffee.myguestaccount.com/en-us/guest/ or open the Ziggi’s Coffee Mobile App and click “my rewards” to view your rewards balance and earned points.  

Points – You earn points on every menu drink and food purchase you make. These points will add up and once you reach 150 points, you will earn a reward (value based on your status level).  

Rewards – Earned rewards are offers that you have either earned by collecting 150 points, or as a gift to you from Ziggi’s, like a free birthday drink. You may also see various promotional offers in your rewards wallet. 

Reward dollars – Reward dollars function as your “preloaded funds” and “gift card balances”. Any funds that you have added into your account will show up as reward dollars for you to spend at the time of purchase.  

Status – You build status based on the number of points that you earn over time. As your status increases, so do your rewards.  

You can earn points on every menu drink and food purchase made when you use your Ziggi’s Rewards account. Points will not be earned on tips, tax, merchandise or gift card purchases.  

You can earn double points every Tuesday for Double Point TueZday, as well as through various bonus point promotions offered to Ziggi’s Rewards members only.  

Points are earned via online orders and mobile order ahead orders when you check out using your Ziggi’s Rewards account. 

No, your rewards dollars do not expire. Rewards dollars are your preloaded funds and added gift card balances.  

Please reach out to support@ziggiscoffee.com with a copy of your receipt and the email address associated with your rewards account, and we will be happy to assist you.  

When you checkout in the mobile app for an order ahead order, you will see the option to “apply rewards”. Eligible rewards can be selected to apply to your order.  

If you are logged in online, you will see the option to “apply rewards” when you checkout your online order. Eligible rewards can be selected to apply to your order. 

Reward redemption is prioritized on the back end by reward eligibility on a given transaction. If there are two or more eligible rewards available in a guests account, the reward that was most recently added will take priority over others.

Item specific rewards like Welcome Drink and Birthday drink, which typically have expiration dates are prioritized before earned Reward Dollars, which do not have an expiration date and can be accrued over time. 

Status levels are based on the points earned after purchases made on menu drink and food items.  

All Ziggi’s Rewards users begin at Family status. Once you reach 1250 points, you unlock Insider status, and once you reach 2000 points, you unlock VIP status.  

You must complete at least one (1) transaction every 90 days to maintain status. You will always receive notifications if you are nearing status expiration. 

Yes. To add funds to your account, select the Add Funds button on the bottom of the home screen. Prior to preloading funds to your account via the app, you will need to verify your email address. Once verified, add a payment method and amount you’d like to load into your account. These funds will be available for future purchases and referenced as Added Funds in app and online customer portal. Your balance will appear on your receipt, in your app, and via the online portal (https://ziggiscoffee.myguestaccount.com/en-us/guest/).  

You can also choose to have funds ‘auto-recharge’ once your stored value falls below a certain amount chosen by you, by selecting the “auto-recharge” button on the Add Funds page.  

You will receive an email confirmation whenever changes are made to your Added Funds activity for verification.  

You will be able to activate the auto-preload function once you have a saved credit card in your rewards account. This will not occur automatically, as it needs to be enabled by you. Once enabled, you will need to select the amount you would like to auto-preload and when you would like this action to be triggered. (I.e., when your preloaded funds fall below $10, automatically add $25 to your account.) 

You will receive an email confirmation anytime you activate, deactivate or reactivate the preloaded fund's function.  

On mobile order-ahead orders, you can select “Added Funds/Gift Funds” on the payment screen during checkout to apply any remaining funds to your current purchase. 

For web-based order ahead orders, any added funds/gift funds associated with your account will be auto applied to your order. This can be verified in your order summary under "total”. If your cart total exceeds the available balance, you will be asked to select a payment method for any additional balance. 

For in-store transactions, you will need to have your phone and the mobile app downloaded. At time of payment, if not asked by the barista, mention that you’d like to pay with pre-loaded funds, and the barista will scan the QR code found on the home page of the app to apply store credit to your transaction.  

You will not be able to upload your receipt to collect points if you forgot to input your rewards account info at the time of purchase. To get points added to your account, please email support@ziggiscoffee.com with an image of your receipt and the email address or phone number associated with the account.  

Yes! This is a new, exciting feature in our updated Ziggi’s Rewards program. You will be able to add your physical gift cards into your rewards account via the “Add Funds” button found on the home screen.  

To add the balance of a physical or digital gift card to your balance select the “Add gift card” button below the credit card on the Add Funds page. You will need the gift card number and PIN number in order to add the balance to your added funds balance. These funds will now be available to use as payment on any order-ahead or in-store transaction.  

No! Digital gift cards can be purchased online at https://ziggiscoffee.myguestaccount.com/en-us/guest/egift?page=cardInfo and can be sent, received and redeemed by anyone. Recipients of a digital gift card will need to print their gift email and present it to the barista when redeeming on in-store purchases.   

No, physical gift cards can only be purchased at your local Ziggi’s moving forward. You can purchase digital gift cards online at https://ziggiscoffee.myguestaccount.com/en-us/guest/egift?page=cardInfo.  

No, Ziggi’s punch cards are no longer accepted. The Ziggi’s Rewards program has replaced the paper punch cards as a digital way to earn points towards rewards.  

Please email your additional questions to support@ziggiscoffee.com and we will be happy to assist you!  

Rewards Program Transition

To continue using the app, update to the latest version by going to the Ziggi’s Coffee App in the app store on your phone. Once updated, you will need to click “forgot password” to reset your password and login to your account.  

To note: if you do not update your app, you will be able to access the older version of the app, but not make any purchases or earn any points. You must update to the new version to access the new functions of the Ziggi’s Rewards program.  

Yes, all of your account information will be transferred over, including earned rewards, current points balance, status, and preloaded funds. Preloaded funds will appear in your account as Reward Dollars vs. added funds, which can be used on any menu purchases, like preloaded funds.  Transaction history, and stored payment methods will not be transferred.  

Privacy laws prevent billing and payment information from being transferred into the new Ziggi’s Rewards program. Additionally, instant pay via an in-app QR Code scan will no longer be supported in the new mobile app. A credit card number can be stored for quick payment on all in-app order ahead orders after your first purchase. Additionally, you can load funds to your account and opt to have those funds auto-reload based on a stored credit card. 

Any preloaded funds in the Ziggi’s Mobile App will transfer over to the new Ziggi’s Rewards program as Rewards Dollars. You will see these funds in your rewards wallet and can redeem them as cash through your new rewards account.  

Yes. To add funds to your account, select the Add Funds button on the bottom of the home screen. Prior to preloading funds to your account via the app, you will need to verify your email address. Once verified, add a payment method and amount you’d like to load into your account. These funds will be available for future purchases and referenced as Added Funds in app and online customer portal. Your balance will appear on your receipt, in your app, and via the online portal (https://ziggiscoffee.myguestaccount.com/en-us/guest/).  

You can also choose to have funds ‘auto-recharge’ once your stored value falls below a certain amount chosen by you, by selecting the “auto-recharge” button on the Add Funds page.  

You will receive an email confirmation whenever changes are made to your Added Funds activity for verification.  

You will be able to activate the auto-preload function once you have a saved credit card in your rewards account. This will not occur automatically, as it needs to be enabled by you. Once enabled, you will need to select the amount you would like to auto-preload and when you would like this action to be triggered. (I.e., when your preloaded funds fall below $10, automatically add $25 to your account.) 

You will receive an email confirmation anytime you activate, deactivate or reactivate the preloaded fund's function.  

On mobile order-ahead orders, you can select “Added Funds/Gift Funds” on the payment screen during checkout to apply any remaining funds to your current purchase. 

For web-based order ahead orders, any added funds/gift funds associated with your account will be auto applied to your order. This can be verified in your order summary under "total”. If your cart total exceeds the available balance, you will be asked to select a payment method for any additional balance. 

For in-store transactions, you will need to have your phone and the mobile app downloaded. At time of payment, if not asked by the barista, mention that you’d like to pay with pre-loaded funds, and the barista will scan the QR code found on the home page of the app to apply store credit to your transaction.  

You will not be able to upload your receipt to collect points if you forgot to input your rewards account info at the time of purchase. To get points added to your account, please email support@ziggiscoffee.com with an image of your receipt and the email address or phone number associated with the account.  

Yes! This is a new, exciting feature in our updated Ziggi’s Rewards program. You will be able to add your physical gift cards into your rewards account via the “Add Funds” button found on the home screen.  

To add the balance of a physical or digital gift card to your balance select the “Add gift card” button below the credit card on the Add Funds page. You will need the gift card number and PIN number in order to add the balance to your added funds balance. These funds will now be available to use as payment on any order-ahead or in-store transaction.  

No! Digital gift cards can be purchased online at https://ziggiscoffee.myguestaccount.com/en-us/guest/egift?page=cardInfo and can be sent, received and redeemed by anyone. Recipients of a digital gift card will need to print their gift email and present it to the barista when redeeming on in-store purchases.  

No, physical gift cards can only be purchased at your local Ziggi’s moving forward. You can purchase digital gift cards online at https://ziggiscoffee.myguestaccount.com/en-us/guest/egift?page=cardInfo.   

Top Questions

Yes! Contact your nearest Ziggi’s to check availability and place your order for pickup.  

To learn more about our franchise opportunities, visit our website here

Our business hours vary by location. For more information, please use our store finder here

Depending on the type of store, mobile orders can be picked up by going through our drive-thru, visiting our walk-up window or at the designated pick-up counter within a cafe.

Each of our locations are locally operated and age requirements may vary by location. We encourage you to get in touch with the Ziggi's that you're interested in applying to for more information.  

To find our nutritional information, you can always ask one of our friendly baristas for the in-store nutritional menu or visit our website here.

*2,000 calories a day is used for general nutrition advice but calorie needs may vary. 

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com.

Gift cards can only be reloaded in store. If you run into any issues, please reach out to info@ziggiscoffee.com. 

Because our app is new within the Google Play store, it can take some time before it becomes easily searchable due to Google's algorithms. As a result, to find and download our app, there are a few steps you can take: 

  • Click the following URL to take you directly to the app: https://play.google.com/store/apps/details?id=com.ziggiscoffee.ziggiscoffee.android.app&hl=en_US&gl=US
  • When using the search bar within the Play store, add quotations around Ziggi's Coffee ("Ziggi's Coffee") 

If you're still not able to find it, please feel free to reach out to us at support@ziggiscoffee.com. 

Our Coffee

Yes! If your coffee beans are purchased from us, we can grind them to your desired level at both our café and drive-thru locations. We do not currently grind any flavored coffee roasts.  

We proudly source our quality coffee roasts from Coda Coffee, a coffee roaster and supplier based in Denver, Colorado. To learn more, visit our About section. 

Both our café and drive-thru locations offer our  House Blend,  Notorious Espresso and  Sumatra Arisarian Dark. Availability and selection may vary by location. 

Our decaf coffee goes through a Swiss water process in which coffee is decaffeinated using an environmentally friendly and chemical-free method. 

Yes! Our Santos, Con Brio, Decaf, Sumatra Dark and Mexican roasts are all certified Fair Trade and Organic (FTO). 

You can purchase our whole bean coffee at any Ziggi’s location or through our online shop.  

Yes! Contact your nearest Ziggi’s to check availability and place your order for pickup.  

Menu

Yes! We offer some gluten-free food options, such as bread slices and breakfast sandwiches. Selection and availability may vary by location.

*Availability of these options may vary by location. Our menu items may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts and gluten. Gluten-free products are made without gluten-containing ingredients. We cannot guarantee that any products are allergen-free because we share equipment to prepare, store and serve all items.

*We do have many options that are free of peanuts and other nuts, however, our menu items may contain or come into contact with common allergens (i.e. dairy, eggs, wheat, soybeans, tree nuts, peanuts and gluten). We cannot guarantee that any products are allergen-free because we share equipment to prepare, store and serve all items.

 

There is something to be said of having the choice to make your drink as unique as you are, which is why we have over 30 different flavor options available to customize your favorite Ziggi’s Coffee treat just the way you like it, including a variety of 15+ sugar-free choices. 

To find our sugar-free flavors, visit our website here.

We offer a wide variety of milk alternatives that include soy, coconut, almond and oat.

*We do have many options that are free of peanuts and other nuts, however, our menu items may contain or come into contact with common allergens (i.e. dairy, eggs, wheat, soybeans, tree nuts, peanuts and gluten). We cannot guarantee that any products are allergen-free because we share equipment to prepare, store and serve all items.

Of course! There are a variety of ways you can customize your drink order with our 30+ flavor options and alternative milks.

To find our nutritional information, you can always ask one of our friendly baristas for the in-store nutritional menu or visit our website here.

*2,000 calories a day is used for general nutrition advice but calorie needs may vary. 

Our locations offer a diverse selection of all-day grab ‘n go items such as bread slices, cinnamon rolls, pastries, breakfast burritos, breakfast sandwiches and more! Selection and availability may vary by location.

Yes, we offer a variety of lunch items at both our cafe and drive-thru locations. Selection and availability may vary by location. 

We would love to hear from you! Make sure to shoot us an email at info@ziggiscoffee.com with your flavor creations.

We do have many options that are free of peanuts and other nuts, however, our menu items may contain or come into contact with common allergens (i.e. dairy, eggs, wheat, soybeans, tree nuts, peanuts and gluten). We cannot guarantee that any products are allergen-free because we share equipment to prepare, store and serve all items.

Gift Cards

Gift cards can be purchased online or in store at any of our locations.  

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com.

You can view your gift card balance through our website here.

At this time, our gift cards are only available to purchase in store or online and are not redeemable through our mobile app. 

Discounts and promotions

Since each location is locally owned, our discounts will vary. Check with your local Ziggi’s to see if they offer any discounts. 

We can’t wait to serve you! Because all our locations are locally owned, specials and promotions may vary. The best way to stay informed is to follow their local Facebook page for store opening announcements. If Facebook is not your thing, feel free to email us at info@ziggiscoffee.com and we will be happy to answer any questions. 

If you have trouble accessing your coupon, please email us at  info@ziggiscoffee.com and a team member will be in touch with you shortly. 

Yes! If you do not have access to a printer, please send us an email at info@ziggis coffee.com and we would be happy to help. 

When signing up to be a part of our E-club, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up for our E-Club, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

When signing up to be a part of our E-club, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up for our E-Club, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

Location Information

Yes! If the drive-thru location has a walk-up window, you are more than welcome to use it to place or pick up orders.

You can find the nearest Ziggi’s cafe location by using our store locator here.

Yes. Whether you need a place to study or conduct a business meeting, we have free, fast-speed WiFi at all of our cafe locations.

To learn more about our franchise opportunities, visit our website here

Our business hours vary by location. For more information, please use our store finder here

Yes! Whether you need a place to study or conduct a business meeting, we have free, fast-speed WiFi at all of our café locations. 

Yes! To help fuel your day, we offer one free refill for our drip coffee and brewed tea at our café locations only. To find the nearest café, please use our store finder here or through the Ziggi's Coffee Mobile App. 

Yes, you can bring your personal mug to be filled with your favorite Ziggi's drink. 

Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location.  

Outdoor seating may vary by location. Contact your local Ziggi’s to learn more.  

To find the nearest location, please visit our store finder here. If you utilize the Ziggi’s Mobile App, you can also find a list of locations there.  

Depending on the type of store, mobile orders can be picked up by going through our drive-thru, visiting our walk-up window or at the designated pick-up counter within a cafe.

My Visit

We’re always interested in learning about your experience with us! Please feel free to click the following email link to connect with us:  info@ziggiscoffee.com  

We can’t wait to hear about it! You can leave a review for your favorite Ziggi’s on Google, Yelp or Facebook. 

We pride ourselves on being the best part of your day through superior customer service and quality products. Any time we do not meet your expectations, please click the following email address to get in contact with us: info@ziggiscoffee.com

Delivery

Yes! We currently offer delivery through Grubhub for select locations only.  

Depending on the location, Grubhub orders can be picked up either in the drive-thru lane, walk-up window or inside our cafés at our designated pickup locations. If you have any questions, please ask one of our friendly baristas.

For questions or issues with delivery, please contact Grubhub directly.

Join Our Team

Your application will be reviewed and if we feel your qualifications may be a good fit, a manager will contact you to schedule an interview. We receive a very high volume of applications and a personal response to each applicant is not possible.  

Thank you for your interest in possibly joining the Ziggi’s Team! To apply, fill out our online application here. If you have any questions along the way, please click info@ziggiscoffee.com to get in touch with us!  

Each of our locations are locally operated and age requirements may vary by location. We encourage you to get in touch with the Ziggi's that you're interested in applying to for more information. 

 

 

Community Involvement

We love serving our communities! Because our locations are locally owned, all requests are handled by management on an individual basis. If you're interested in learning about donation or partnership opportunities, it's best to try and get in touch with the local Ziggi's in your area or connect with us at support@ziggiscoffee.com and we can pass along your request to the correct location. Please note that we do receive a high volume of requests and may not be able to respond to or fulfill all that we receive. 

 

 

Shop

Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location. 

At this time, our gift cards are only available to purchase in store or online and are not redeemable through our mobile app. 

Gift cards can be purchased online or in store at any of our locations.  

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com

You can view your gift card balance through our website here.  

Gift cards can only be reloaded in store. If you run into any issues, please reach out to info@ziggiscoffee.com. 

When signing up on our website, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

To ensure your complete satisfaction, you may contact us to inquire about a refund on your order within 30 days of your purchase. If you wish to do so, please contact us at info@ziggiscoffee.com with your online order number. 

All refunds require preapproval by our customer service team. Additionally, some orders will require that we receive the product before issuing a refund. In this case, we will arrange for UPS to pick up your order. Depending on the determination of the customer service team, or if you return an item without contacting us first, you may be charged for return shipping costs.  

Ziggi’s Coffee gift cards are nonrefundable and may not be redeemed for cash. We will not replace a gift card that has been lost and/or stolen. For questions regarding your gift card order, please email us at info@ziggiscoffee.com.  

All orders will be shipped the next business day, unless otherwise indicated. All efforts will be given to ensure accurate stock quantities are shown on our website. If for some reason an item suddenly becomes out of stock, we will notify you of the delay via email as soon as possible. 

If you have questions about your order, please email us at info@ziggiscoffee.com. 

We do not currently sell drinkware or other merchandise items through our website at this time.  

Yes! Free shipping will be activated on orders containing three 16 oz coffee bags (or one 5 lb. bag) or more. For less than three coffee items, shipping rates apply and may vary by item. Free shipping excludes orders that contain single-serve pods. If you run into any issues with the discount activation, please reach out to us at info@ziggiscoffee.com. 

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