FAQs

   
Let us help answer your questions!

Let us help answer your questions! Here is a list of our most frequently asked ones. If you do not see your question listed, please feel free to send it to us using our contact form and a Ziggi’s team member will follow up with you shortly.

Top Questions

Yes! Contact your nearest Ziggi’s to check availability and place your order for pickup.  

To learn more about our franchise opportunities, visit our website here

Our business hours vary by location. For more information, please use our store finder here

Depending on the type of store, mobile orders can be picked up by going through our drive-thru, visiting our walk-up window or at the designated pick-up counter within a cafe.

Each of our locations are locally operated and age requirements may vary by location. We encourage you to get in touch with the Ziggi's that you're interested in applying to for more information.  

To find our nutritional information, you can always ask one of our friendly baristas for the in-store nutritional menu or visit our website here.

*2,000 calories a day is used for general nutrition advice but calorie needs may vary. 

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com.

Gift cards can only be reloaded in store. If you run into any issues, please reach out to info@ziggiscoffee.com. 

Because our app is new within the Google Play store, it can take some time before it becomes easily searchable due to Google's algorithms. As a result, to find and download our app, there are a few steps you can take: 

  • Click the following URL to take you directly to the app: https://play.google.com/store/apps/details?id=com.ziggiscoffee.ziggiscoffee.android.app&hl=en_US&gl=US
  • When using the search bar within the Play store, add quotations around Ziggi's Coffee ("Ziggi's Coffee") 

If you're still not able to find it, please feel free to reach out to us at support@ziggiscoffee.com. 

Our Coffee

Yes! If your coffee beans are purchased from us, we can grind them to your desired level at both our café and drive-thru locations. We do not currently grind any flavored coffee roasts.  

We proudly source our quality coffee roasts from Coda Coffee, a coffee roaster and supplier based in Denver, Colorado. To learn more, visit our About section. 

Both our café and drive-thru locations offer our  House Blend,  Notorious Espresso and  Sumatra Arisarian Dark. Availability and selection may vary by location. 

Our decaf coffee goes through a Swiss water process in which coffee is decaffeinated using an environmentally friendly and chemical-free method. 

Yes! Our Santos, Con Brio, Decaf, Sumatra Dark and Mexican roasts are all certified Fair Trade and Organic (FTO). 

You can purchase our whole bean coffee at any Ziggi’s location or through our online shop.  

Yes! Contact your nearest Ziggi’s to check availability and place your order for pickup.  

Menu

Yes! We offer some gluten-free food options, such as bread slices and breakfast sandwiches. Selection and availability may vary by location.

*Availability of these options may vary by location. Our menu items may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts and gluten. Gluten-free products are made without gluten-containing ingredients. We cannot guarantee that any products are allergen-free because we share equipment to prepare, store and serve all items.

 

 

There is something to be said of having the choice to make your drink as unique as you are, which is why we have over 30 different flavor options available to customize your favorite Ziggi’s Coffee treat just the way you like it, including a variety of 15+ sugar-free choices. 

To find our sugar-free flavors, visit our website here.

We offer a wide variety of milk alternatives that include soy, coconut, almond and oat.

Of course! There are a variety of ways you can customize your drink order with our 30+ flavor options and alternative milks.

To find our nutritional information, you can always ask one of our friendly baristas for the in-store nutritional menu or visit our website here.

*2,000 calories a day is used for general nutrition advice but calorie needs may vary. 

Our locations offer a diverse selection of all-day grab ‘n go items such as bread slices, cinnamon rolls, pastries, breakfast burritos, breakfast sandwiches and more! Selection and availability may vary by location.

Some café locations do offer lunch items, such as sandwiches and salads. Selection and availability may vary by location.

We would love to hear from you! Make sure to shoot us an email at info@ziggiscoffee.com with your flavor creations.

Gift Cards

Gift cards can be purchased online or in store at any of our locations.  

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com.

You can view your gift card balance through our website here.

At this time, our gift cards are only available to purchase in store or online and are not redeemable through our mobile app. 

Mobile App

Our mobile app is available to download and utilize on iOS and Android devices. 

The app can be downloaded by searching for it within the iOS App Store or in the Google Play store for Android devices. 

To create an account, you must first download the app onto your device. From there, you will be prompted to sign in or create an account. When creating an account, you’ll need to follow the step-by-step prompts within the app, including providing your name, email address and any additional details. 

At this time, there is no way to register for Ziggi’s Rewards without utilizing the mobile app. 

No, the app features a new digital rewards program that has replaced our paper punch cards. You must download and utilize the app to earn Ziggi’s Rewards. Learn more about our punch card transition here. 

Once you join our Rewards Program, you will earn 2 points for every $1 USD you spend on menu drink and food purchases at any Ziggi’s location. Points will automatically be added to your account when you pay or order through our mobile app. As you earn points, you’ll receive special offers along the way while working towards reaching the next status level. You’ll also be able to receive a free 16 oz drink from our Signature menu for your birthday and more!  

To receive the 25 bonus points, you must not only download and create an account, but also make a one-time purchase through the app in order for the 25 bonus points to appear. If you’ve done this, but still aren’t seeing them, please reach out to support@thelevelup.com for assistance. You can always check your points and status through the “Rewards” tab in the app. 

Points can only be earned on food and menu drink items and will not apply towards gift card and merchandise purchases. Merchandise items include drinkware, apparel, whole bean coffee and single-serve coffee pods. You can, however, earn points when paying with a gift card by using the “Scan to Earn Loyalty Only” QR code within the app.  

Simply utilize the “Scan to Earn Loyalty Only” QR code at the register prior to paying. Any available rewards you have will be applied automatically and then you can pay any remaining balance due outside of the app using your preferred payment method, including cash or gift card. 

No, points are only earned on food or beverage items and exclude tax, tip or merchandise. 

Yes! You can pay with a physical gift card in-store and still earn points for your purchase by utilizing our "Scan to Earn Loyalty Only” QR code within the app. 

Unfortunately, any orders placed through the Grubhub delivery app are not eligible to receive rewards points at this time.   

Every time you reach 150 points, you’ll receive a special offer toward your next purchase. As you earn status, there will be opportunities to receive even more rewards. 

Visit the Rewards section of the app to view your points and status level. 

Rewards do expire within a certain time frame, depending on the offer. For offer details, make sure to review any communication we send you. If you have any additional questions, send us an email at support@ziggiscoffee.com

Points and status will expire if your account has been inactive for one year.  

Special offers may vary by location. To make sure your reward is eligible at your local Ziggi’s, make sure to review the communication we send about the offer, which will indicate the terms and conditions. 

Your birthday reward will automatically appear and be activated in your “wallet” underneath the rewards section of the app 48 hours prior to your birthday and will be valid for a total of 72 hours, at which point it will automatically disappear if not utilized. You must have your birth date entered on your account and make a purchase utilizing the app before being eligible to receive a birthday reward. 

Loyalty rewards apply to the next transaction you make after the one on which it is unlocked. Loyalty rewards are not earned and redeemed towards the same transaction.  

The email you received may have a button to click to add the reward to your account. Otherwise, your reward may only be redeemable during a certain time of day (ex. morning or evening). If that’s the case, the reward will only be visible during the times you are able to redeem it.  

When you refer a friend to use the Ziggi’s app, you will only receive your $1.00 off reward after the friend you referred downloads, sets up an account and makes a one-time purchase using the app. If they do not do this, you will not receive the reward. If they have done this, but you are still missing the reward, please reach out to support@thelevelup.com for assistance. 

When you change your payment preference to Preload/Reload, you’ll load money into your account immediately. Your purchases will then be paid for out of that preloaded balance. When your preloaded balance falls below the preload minimum threshold, more money will be reloaded for you automatically. 

Head into your "Rewards” tab. Your preloaded balance is listed alongside any available rewards you might have currently. 

Please head into your app settings and tap the option to manage your card or payment method. Tap change payment method and select away from the Preload/Reload option. This will stop further automatic reloads. 

Please email support@thelevelup.com to assist you with this refund. Please note that we are only able to refund your balance to your original payment method. No refunds can be processed to a different card. 

Head into your app settings and tap the option to manage your card or payment method. When you add a card to your account, it will automatically replace your previous card on file. Please follow these steps even if you only need to update the expiration date on your card, as information cannot be edited after the fact. 

Head into your app settings and tap the option to manage your card or payment method. Tap “Change Payment Method” and then select the option that says “None”. You will still earn loyalty progress for every purchase you make in the store as long as you utilize the “Scan to Earn Loyalty Only” QR code at the register prior to paying any balance due. 

No, gift cards can’t be loaded onto your account to make payment through the app at this time. 

If you have a debit/credit card linked to your account, then yes, there is a maximum you can spend in a 24-hour period via the app. Further purchases can be made by removing your debit/credit card from your account first, scanning your app as normal, and then providing payment for any remaining balance outside of the app. To inquire about the maximum you can spend in a 24-hour period, please reach out to support@thelevelup.com. 

There is a “Transaction History” tab under your app’s settings. Please check here to review all past orders made through the app. 

You will receive an emailed receipt for every purchase you make through the app. Please check the email that you used to register for the app. Not sure what that is? Head to the “Profile” section under your app settings. If you do not see the receipt in your inbox, please check your spam folder. 

Yes, you can still receive credit for a purchase made without the app. To do so, you must email a copy of a printed receipt from the location you visited and a brief description of what prevented you from using the app to support@thelevelup.com. If you do not have a copy of a printed receipt, we will not be able to issue points. 

Email a copy of your Ziggi’s receipt, along with your name and email address associated with your mobile app account, to support@thelevelup.com and points for your qualifying purchase will be added. 

If you noticed that you have been charged twice on the same day that you visited a Ziggi’s, it’s best to reach out to that location directly to have them process a refund as soon as possible. If you notice the duplicate transaction beyond the day that you initially visited, then please reach out to support@ziggiscoffee.com for assistance. 

At this time, tips can only be applied through the app when using our “Scan to Pay & Earn Loyalty” QR code and must be added prior to scanning, tips cannot be added on afterwards.  

We can only offer a refund on the tip amount and are unable to add or adjust the tip amount. 

Don’t worry! Grab your receipt from the location you visited and send a copy, along with your name and email associated with your mobile app account, to support@thelevelup.com and points for your qualifying purchase will be added. Please note that if you do not have a copy of a printed receipt, we will not be able to issue points.  

When you submit an order through the app, it is automatically sent to the location that was selected for our staff to begin making, which means unfortunately, it cannot be updated once placed. If you would still like to try and change your order once placed through the mobile app, you must try contacting the location as soon as possible to address. You can use the store locator through our website, app or find the store’s information on your emailed receipt. 

Please reach out to the store from which you ordered to have them not fill your order and assist with any refund. You can use the store locator through our website, app or find the store’s information on your emailed receipt.  

We pride ourselves on being the best part of your day through superior customer service and quality products. Any time we do not meet your expectations, please click the following email address to get in contact with us: support@ziggiscoffee.com

You are receiving this error message because you did not select an option for all the required fields when building your drink. To successfully add your order to your card, go back and make sure that you have a gold bar and say “*required” next to them. 

If you would like to request a refund on the same day that you visited a Ziggi’s, it is best to reach out to that location directly to have them process it as soon as possible. If you would like to request a refund beyond the day you initially visited, please reach out to support@ziggiscoffee.com for assistance. You can use the store locator through our website, app or find the store’s information on your emailed receipt. 

We always love to hear from our customers! To ask questions or share feedback with us, please reach out to support@ziggiscoffee.com and we would be happy to assist.

Gift cards can only be purchased in store or through our online shop and cannot be loaded into your mobile app 

No worries! Please feel free to reach out to us at support@ziggiscoffee.com

Because our app is new within the Google Play store, it can take some time before it becomes easily searchable due to Google's algorithms. As a result, to find and download our app, there are a few steps you can take: 

  • Click the following URL to take you directly to the app: https://play.google.com/store/apps/details?id=com.ziggiscoffee.ziggiscoffee.android.app&hl=en_US&gl=US
  • When using the search bar within the Play store, add quotations around Ziggi's Coffee ("Ziggi's Coffee") 

If you're still not able to find it, please feel free to reach out to us at support@ziggiscoffee.com. 

Discounts and promotions

Since each location is locally owned, our discounts will vary. Check with your local Ziggi’s to see if they offer any discounts. 

We can’t wait to serve you! Because all our locations are locally owned, specials and promotions may vary. The best way to stay informed is to follow their local Facebook page for store opening announcements. If Facebook is not your thing, feel free to email us at info@ziggiscoffee.com and we will be happy to answer any questions. 

If you have trouble accessing your coupon, please email us at  info@ziggiscoffee.com and a team member will be in touch with you shortly. 

Yes! If you do not have access to a printer, please send us an email at info@ziggis coffee.com and we would be happy to help. 

When signing up to be a part of our E-club, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up for our E-Club, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

When signing up to be a part of our E-club, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up for our E-Club, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

Location Information

Yes! If the drive-thru location has a walk-up window, you are more than welcome to use it to place or pick up orders.

You can find the nearest Ziggi’s cafe location by using our store locator here.

Yes. Whether you need a place to study or conduct a business meeting, we have free, fast-speed WiFi at all of our cafe locations.

To learn more about our franchise opportunities, visit our website here

Our business hours vary by location. For more information, please use our store finder here

Yes! Whether you need a place to study or conduct a business meeting, we have free, fast-speed WiFi at all of our café locations. 

Yes! To help fuel your day, we offer one free refill for our drip coffee and brewed tea at our café locations only. To find the nearest café, please use our store finder here or through the Ziggi's Coffee Mobile App. 

To prioritize the safety of our staff and customers, we currently do not make drinks using personal drinkware, including mugs.  

Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location.  

Outdoor seating may vary by location. Contact your local Ziggi’s to learn more.  

To find the nearest location, please visit our store finder here. If you utilize the Ziggi’s Mobile App, you can also find a list of locations there.  

Depending on the type of store, mobile orders can be picked up by going through our drive-thru, visiting our walk-up window or at the designated pick-up counter within a cafe.

My Visit

We’re always interested in learning about your experience with us! Please feel free to click the following email link to connect with us:  info@ziggiscoffee.com  

We can’t wait to hear about it! You can leave a review for your favorite Ziggi’s on Google, Yelp or Facebook. 

We pride ourselves on being the best part of your day through superior customer service and quality products. Any time we do not meet your expectations, please click the following email address to get in contact with us: info@ziggiscoffee.com

Delivery

Yes! We currently offer delivery through Grubhub for select locations only.  

Depending on the location, Grubhub orders can be picked up either in the drive-thru lane, walk-up window or inside our cafés at our designated pickup locations. If you have any questions, please ask one of our friendly baristas.

For questions or issues with delivery, please contact Grubhub directly.

Join Our Team

Your application will be reviewed and if we feel your qualifications may be a good fit, a manager will contact you to schedule an interview. We receive a very high volume of applications and a personal response to each applicant is not possible.  

Thank you for your interest in possibly joining the Ziggi’s Team! To apply, fill out our online application here. If you have any questions along the way, please click info@ziggiscoffee.com to get in touch with us!  

Each of our locations are locally operated and age requirements may vary by location. We encourage you to get in touch with the Ziggi's that you're interested in applying to for more information. 

 

 

Community Involvement

We love giving back to the communities we are in. Since each location is locally owned, all requests are handled by management in your area. Call your local Ziggi’s or connect with us at info@ziggiscoffee.com and we can pass along your request to the correct location. 

Shop

Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location. 

At this time, our gift cards are only available to purchase in store or online and are not redeemable through our mobile app. 

Gift cards can be purchased online or in store at any of our locations.  

All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com

You can view your gift card balance through our website here.  

Gift cards can only be reloaded in store. If you run into any issues, please reach out to info@ziggiscoffee.com. 

When signing up on our website, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

To ensure your complete satisfaction, you may contact us to inquire about a refund on your order within 30 days of your purchase. If you wish to do so, please contact us at info@ziggiscoffee.com with your online order number. 

All refunds require preapproval by our customer service team. Additionally, some orders will require that we receive the product before issuing a refund. In this case, we will arrange for UPS to pick up your order. Depending on the determination of the customer service team, or if you return an item without contacting us first, you may be charged for return shipping costs.  

Ziggi’s Coffee gift cards are nonrefundable and may not be redeemed for cash. We will not replace a gift card that has been lost and/or stolen. For questions regarding your gift card order, please email us at info@ziggiscoffee.com.  

All orders will be shipped the next business day, unless otherwise indicated. All efforts will be given to ensure accurate stock quantities are shown on our website. If for some reason an item suddenly becomes out of stock, we will notify you of the delay via email as soon as possible. 

If you have questions about your order, please email us at info@ziggiscoffee.com. 

We do not currently sell drinkware or other merchandise items through our website at this time.  

Yes! Free shipping will be activated on orders containing three 16 oz coffee bags (or one 5 lb. bag) or more. For less than three coffee items, shipping rates apply and may vary by item. Free shipping excludes orders that contain single-serve pods. If you run into any issues with the discount activation, please reach out to us at info@ziggiscoffee.com. 

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